Today I will elaborate the hotel hospitality and facilities. Hospitality is considered as one of the largest industry in the world.
This industry includes many types of lodging such as hotels, resorts and others. It is mainly the relationship between the host i.e. the hotel and the guest. It is showing respect to guests, treating all of them equally and catering to their needs. If a customer will have good experience in a hotel and will like its facilities then the customer will come again and recommend the hotel to others even.
Hotels provide accommodation to people usually coming from different countries, cities or states. The facilities include adjoining rooms, amenities, attractions, bellboy, complimentary breakfast, indoor pool, kitchenette, sauna, valet, brochures, credit card payment, Jacuzzi etc.
Hotel Vocabulary Words List
Following are some common words related to hotel accommodation and facilities:
| Word | Meaning |
| single room | A single room is for one person, and usually has a full-size bed (double bed). |
| double room | A double room usually has space for two guests, with a double bed (full-size) |
| suite | A suite is bigger than your normal hotel room. |
| adjoining room | Rooms that are next to each other but not connected by a door. |
| ac | Air conditioning (usually shortened to “AC”) keeps rooms cool when the weather is hot. |
| heating | When the weather is cold, heating will keep the rooms and hotel warm. |
| bathroom | This is the room where you’ll find a toilet, sink and shower. Most hotel rooms have their own bathroom attached. |
| internet access | If a hotel has internet access, it means guests can use the internet somewhere inside. |
| wireless printing | This allows guests to print from their own computers to a printer somewhere else in the hotel |
| fan | Some rooms might have ceiling fans or electric fans to move air around in a breeze and stay cool. |
| patio | A patio is a paved area outside (on ground level) that usually has an outdoor table and chairs. |
| smoke free | If rooms are smoke-free, it means that smoking is not allowed. |
| complimentary | This word means “free.” Often hotels will serve a complimentary breakfast (included in the cost of your room) |
| bathtub | A bathtub is in the bathroom, where people can clean themselves by taking a bath. |
| shower | Showers allow people to wash themselves while standing up. |
| towel | People use towels to dry themselves off after taking a shower or a bath. |
| robes | Some hotels provide robes for guests to wear after they shower. |
| toiletries | Toiletries are small personal items you might use in the bathroom, such as shampoo/conditioner, soap, toothbrush |
| hairdryer | Most hotels will have an electric hair dryer for guests to use to dry their wet hair after washing it. |
| lamp | Lamps provide extra light somewhere in the room. |
| executive desk | Some rooms might come with a desk to sit and write or work. |
| kitchenette | This is a mini-kitchen where people can prepare basic food, usually with a microwave and sink with a mini-fridge |
| coffee machine | Coffee machines in hotel rooms allow guests to make their own coffee in the morning. |
| room service | This is a service that lets guests order food or drinks and have it delivered to their hotel room. |
| turndown service | This is a service that has housekeepers go into the room and remake the beds. |
| safe | This is a small box locked with a combination or key where guests can keep valuable items locked and secure. |
| pull out sofa | This is a couch that can pull out into a sofa-bed. |
| armchair | This is a more comfortable chair with rests for both of your arms. |
| linens | These are cloths such as sheets on the bed, pillow cases to cover the pillows, a blanket to keep warm or a comforter |
| iron and ironing board | When clothes are wrinkled, guests can get rid of the wrinkles by using an iron with an ironing board. |
| private jacuzzi | This is a hot tub somewhere inside or attached to the room. |
| bar | Here’s where you can order drinks and sometimes food. |
| airport shuttle | Some hotels have “shuttles,” or large vans that give guests free rides to and from the nearest airport. |
| parking | Guests will want to know if there’s a parking lot where they can park their car, and whether or not it’s free. |
| fitness and workout | This might also be called a gym, and is a place for guests to exercise. |
| swimming pool | This is a place for guests to swim, and could be indoor (inside the hotel building) or outdoor (outside). |
| jacuzzi | This is a small, very hot “pool” of water with bubbles or “jets” that adults sit in to relax. |
| spa | A spa for relaxation might offer massages or a sauna |
| laundry | Hotels might offer laundry service, meaning they will wash guests’ clothes. |
| dry cleaning | This service cleans clothes that can’t be washed. They’re marked as dry clean only. |
| business center | This is a place where guests might be able to use computers, make telephone calls, send faxes or make photocopies. |
| pets allowed | This means that pets are allowed in the hotel. |
| reception | This is where guests are greeted |
| lobby | This is an area shared by all guests of the hotel |
| banquet / meeting room | This is a large room used for big events, such as conferences or weddings. |
| manager | The manager is in charge of many people who work in hotel. |
| receptionist | This person is found at the front desk/reception. |
| concierge | A concierge assists helps guests with needs such as arranging travel, booking local tours, calling taxis, etc. |
| bellboy | These are all names for the person who helps guests carry their suitcases/luggage up to the room. |
| housekeeping | These are the people who clean the hotel and its rooms. |
| conference / convention | Often hotels host conferences or conventions, which are large meetings a day or several days. |
| wedding party | When people get married and their guests travel for the wedding, they can usually reserve many rooms for a special deal |
After covering the words in the above table you can have a look at following words to learn more detailed vocabulary about hotel management industry.
| Elaborate | Lodging | amenities | Host | Catering |
| Complimentary | Brochures | Kitchenette | Sauna | Jacuzzi |
| Convenient | Continental breakfast | Accommodation | Check out | Reservation |
| Occupant | Housekeeping | Reservation | Motel | Purveyor |
| Cuisine | Manager | Enjoyable | Suite | laundry |
| Ensure | Lobby | Buffet | Bar | Reception |
| Concierge | Hotelier | Valet | bellboy | Inn |
| Adjoining Rooms | Intangible | Luggage | Check in | Twin Room |
| Dearth | Credit card | Amiability | Five Star | Porter |
It is difficult for people to find good hotels in their budget now days. People choose hotels not only for accommodation but to enjoy their services and facilities. The services can be intangible i.e. communication skills of a hotel, simultaneous and variable. To manage all of this there is a hotelier.
A hotelier keeps check on everything and ensures whether things are running smoothly or not. Hotelier should be very skilful and should be able to run any hotel no matter large or small. The stay at hotel should be enjoyable and convenient.
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